Care plans
Care plan terms.
I am here to make your life easier and your business more successful. I am also running a business, and like every business owner I need to protect myself, so here are the terms. Plain English, no surprises. They apply to every Jyethetechguy website care plan, and by ticking the box at checkout you agree to them.
What every plan covers
Hosting and domain, managed and renewed so you never think about it. SSL security. Regular updates and maintenance. Fixes if something breaks, with no ticket queue. Monthly backups so your site can be rolled back if anything goes wrong. A monthly health and search check covering speed, indexing status and errors, forms, links and how you are showing up in search, with a simple summary of what changed and what I fixed. A direct line to the person who built it. Each plan then adds the change allowance and extras below. The plan covers one website, confirmed when you join.
The plans
Care, $149 a month exc GST
For businesses that just want their website looked after. Includes a custom domain at launch, hosting and management, SSL security, regular updates and maintenance, monthly backups, a monthly health and search check with a report sent to you, up to 5 changes per month and email support for requests and fixes.
Care+, $249 a month exc GST
For businesses that update their website regularly. 15 changes per month in total, plus everything in Care, performance monitoring, changes turned around within 2 business days and a quarterly review of what is working and what is not.
Care Pro, $499 a month exc GST
For businesses that want their website to keep getting better. 25 changes per month in total, plus everything in Care+, same or next business day turnaround, constant updates to layout, speed and conversion, a quarterly design review to keep your site current, new sections and landing pages as you need them, a monthly call to plan what is next and talk through how your site is performing, and your automations kept running and tuned with new ones added as you need them.
The plan you selected at checkout is the one that applies. Inclusions are as published on the care plans page on the date you join or switch to a plan.
What counts as a change
A change is a small update to an existing page. Swapping text, updating images, replacing a link, adding a testimonial or adjusting a price. New pages, new sections and redesigns are quoted separately, or included in Care Pro. Fixing something that is broken never counts as a change.
Your change allowance
Each plan includes a set number of changes per month. Allowances are totals, not additions. The allowance resets at the start of each billing month and unused changes do not roll over. If you regularly need more than your plan covers, I will suggest moving up a plan rather than invoicing you for extras.
Changing plans
You can upgrade or downgrade your plan at any time. Just email me and the change takes effect from your next billing date. The new plan comes with the price and inclusions published on the care plans page at the time you switch, not the ones that applied when you first joined.
Turnaround
Care requests are completed within a few business days. Care+ within two business days. Care Pro on the same or next business day. If something on your site is broken, it goes to the front of the queue regardless of plan. Business days are Monday to Friday, Brisbane time, wherever you are in the world.
Billing
Plans are billed monthly in advance through Stripe. Billing starts on the day your first payment goes through and repeats on that date each month. Prices are shown exclusive of GST and GST is applied at checkout where it applies. Stripe holds your card details, I never see your full card number and I will never ask you to pay outside Stripe.
Price and plan changes
By agreeing to these terms you accept that I can change plan prices and inclusions at any time without needing your further consent. I will give you at least one month’s notice and the change applies from the following billing month. If you do not want to continue on the updated plan, cancel before it starts and your current price and inclusions apply until then.
Missed payments
If a payment fails, Stripe retries it and I will email you the same day. If it is still unpaid 7 days after the due date I pause changes, maintenance and checks. If it is still unpaid 14 days after the due date I may take the site offline until it is paid. Your domain, content and data stay yours throughout. Once paid, the site goes back up and the plan carries on. If it is still unpaid after 30 days the plan ends.
Cancelling
Plans run month to month. There is no lock in. You can cancel at any time, from day one, with 30 days notice by email. You will not be billed again after the notice period ends. Fees already paid are not refunded because you keep the plan until the end date.
Ending the plan from my side
I can end your plan with 30 days notice. I can end it immediately, with a refund of the unused portion, if you are abusive or ask me to do something unlawful.
What happens if the plan ends
Your website, domain and content stay yours. The site sits in your own Framer or Shopify account, so nothing disappears. You take over the hosting subscription and domain renewal and carry on. Anything I hold on your behalf is handed over within five business days and I keep your last backup for 30 days.
Work outside the plan
Anything beyond your plan, such as a new page, a new section, a redesign, ecommerce setup, copywriting, branding, paid ads or SEO content work, is quoted before any work starts. You will never receive an invoice you have not agreed to first. Fixing problems caused by someone else editing the site, or by Framer or Shopify changing a feature, is quoted the same way.
Sites I did not build
I look after sites built in Framer or Shopify. I do a quick review first, and if anything needs fixing before it goes on a plan I will tell you upfront.
Your side
Give me the access I need, reply to questions in reasonable time, tell me if something breaks, let me know before anyone else edits the site and make sure the content you ask me to publish is accurate and yours to use. You are responsible for the accuracy and legality of anything you ask me to publish, and for your own privacy policy.
Platforms and security
Your site relies on Framer or Shopify, your domain registrar and any tools you connect. I am not responsible for their outages, price rises or feature changes, but I will tell you and suggest a way forward. I take reasonable care to keep your site secure, backed up and monitored, but no website is completely secure and monitoring is not continuous. Keep your own copy of important content. The monthly search check is a technical review, not an SEO campaign, and I do not guarantee rankings, traffic or sales. Neither of us is liable for delays caused by events outside our control, such as platform outages, internet failures or natural disasters.
Ownership
You own your content, brand, domain, data and anything I create specifically for you once it is paid for. I keep my reusable components, templates and methods, and you have a permanent licence to use them as part of your site.
Portfolio
I may show your website in my portfolio and marketing, excluding anything you tell me is confidential or not yet public. Testimonials only with your written consent.
The legal bit
Nothing here removes your rights under the Australian Consumer Law or any law in your country that cannot be excluded. Beyond that, neither of us is liable for indirect loss and my total liability in any 12 months is capped at the fees you paid in that period. We both keep each other’s private information confidential and I handle any personal information under the Privacy Act. If there is a problem, raise it with me in writing first and we will sort it out within 14 days. I operate from Australia, so these terms are governed by Australian law wherever you are, and any local taxes or currency costs are yours. I may update these terms with one month’s notice. If you do not agree with a change, you can cancel before it takes effect.
Getting in touch
Email, text, Instagram, WhatsApp, even Snapchat. I am here to make your life easier, so whatever platform you want to contact me on, I am there. There is no ticket system and no support desk. You are talking to the person who does the work.
ABN 35 396 413 658